Do you know what device you customers are using to search for your products or service? Are they only using a PC at work or are they using a laptop at home? a tablet or iPad on the train? a smartphone on the bus?
In today's frenetic world people are increasingly accessing the web from a wide variety of Internet Enabled Devices and they are impatient. If your website doesn't give a satisfactory experience, is slow or cumbersome due to scroll bars or requires the pinching of text or images then you have a problem.
Mobile access to the internet is now greater than that from the Desktop PC and without a Mobile Friendly, Responsive Website your business will continually lose out to those competitors that have embraced mobile technology.